Chocolate Soul Artistry

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Terms and Conditions

Effective Date: June 1, 2025
Business Name: Chocolate Soul Artistry
Website: www.ChocolateSoulArtistry.com

Welcome to Chocolate Soul Artistry. These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from our site, you agree to the terms set out below. Please read carefully.

1. General Overview

Chocolate Soul Artistry is a creative brand that designs, produces, and sells African American–themed art and cultural products. Our mission is to uplift, represent, and celebrate Black beauty, stories, and individuality through design and artistry.

By using this site, you accept these Terms and Conditions in full. If you disagree with any part, please do not use our website.

2. Services and Transactions

We reserve the right to:

Withdraw, modify, or cancel any product or service at any time without prior notice.
Refuse or cancel orders at our sole discretion, including suspected fraud or abuse.
Change prices, descriptions, or availability of products without liability for errors or omissions.

All transactions must be completed using approved payment methods. Payment must be received in full before products are shipped or digital goods are delivered.

3. Intellectual Property and Copyright

All designs, artwork, products, graphics, logos, written content, and visual assets on this website are the intellectual property of Chocolate Soul Artistry and are protected by copyright, trademark, and other laws.

Unless explicitly stated otherwise:

You may not copy, reproduce, distribute, modify, create derivative works from, or publicly display our content without prior written consent.
Non-commercial personal use (e.g., sharing our content with credit on social media) is permitted, provided appropriate attribution is given.
You may not use any part of our designs or products for commercial resale, merchandise, or advertising without a license or written agreement.

4. User Conduct and Behavior

By using our website, you agree not to:

Post, share, or transmit any hateful, racist, abusive, or discriminatory content.
Upload malware, spam, or any harmful software.
Impersonate Chocolate Soul Artistry or any of our team members.
Use the site to promote third-party businesses, sales, or scams.
Violate any local, national, or international laws.

Violation of these rules may result in your account being suspended or permanently disabled, and legal action may be taken where necessary.

5. Account Termination and Access Restriction

Chocolate Soul Artistry reserves the right to:

Disable or delete user accounts at any time for violating these Terms.
Restrict or block access to our website or services without prior notice.

Users may request account termination by contacting us at ChocolateArt@ChocolateSoulArtistry.com.

6. Limitations of Liability

We work hard to ensure our content, products, and information are accurate and up to date. However:

We are not liable for errors in product descriptions, availability, or pricing.
We do not guarantee uninterrupted or error-free website access.
We are not responsible for any losses or damages (direct or indirect) that result from using our website, products, or services.

All products are sold "as-is" and may be updated or discontinued at any time.

7. External Links and Third Parties

Our website may include links to third-party websites or services. We are not responsible for the content, accuracy, or privacy practices of those external sites. Use them at your own discretion.

8. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the State of [Insert Your State], without regard to its conflict of law principles. Any disputes will be resolved in the courts of [Insert County or Jurisdiction].

9. Changes to These Terms

Chocolate Soul Artistry reserves the right to update or modify these Terms at any time. Updates will be posted on this page, and your continued use of the website after changes are made indicates your acceptance.

10. Contact Us

If you have any questions about these Terms and Conditions, or would like to request permission to use our content, please contact:

Chocolate Soul Artistry
Email: ChocolateArt@ChocolateSoulArtistry.com

Return and Refund Policy

Return & Refund Policy

Effective Date: June 1, 2025
Business Name: Chocolate Soul Artistry
Website: www.ChocolateSoulArtistry.com

At Chocolate Soul Artistry, we take great pride in crafting meaningful, culturally inspired products that reflect the beauty, diversity, and individuality of the African American experience. Due to the nature of our made-to-order and custom-designed products, all sales are final.

However, we understand that issues can occasionally arise. Please review our return policy below.

1. No Refunds Policy

We do not offer refunds on any purchases. All items are final sale, including physical products, digital downloads, and custom artwork.

2. Returns Eligibility

While we do not accept returns for general dissatisfaction or change of mind, we will gladly review return requests for the following reasons:

You received a damaged item.
You received the wrong product.

In such cases, your return request must meet the following conditions:

Initiated within 7 days of delivery.
Item must be unworn, unused, and in original packaging.
Proof of purchase (order number or receipt) is required.
Photo evidence of damage or error must be provided.

3. How to Request a Return (Damaged or Incorrect Items Only)

To initiate a return for a damaged or incorrect product, please follow these steps:

Email us at ChocolateArt@ChocolateSoulArtistry.com within 7 days of receiving your order.
Include the following in your message:
- Full name and order number
- A clear photo of the item(s) received
- A brief description of the issue

Our team will review your request and respond within 3–5 business days with instructions on next steps, which may include a replacement or store credit if approved.

4. Replacements and Store Credit

If your return is approved:

We will send a replacement item at no additional cost, OR
Issue store credit for the value of the item (if a replacement is not available).

Please note: We do not refund original shipping fees.

5. Shipping Returns

If a return is authorized, we will provide return instructions. Customers are responsible for the cost of return shipping unless the error was ours (e.g., wrong item sent).

Returned items sent without prior authorization will not be accepted or refunded.

6. Contact Us

If you have questions or need assistance, please don’t hesitate to reach out:

Chocolate Soul Artistry
Email: ChocolateArt@ChocolateSoulArtistry.com
Website: www.ChocolateSoulArtistry.com

Thank you for supporting Black art, culture, and creativity. Every piece we make is crafted with love, and we’re committed to making sure your experience is a positive one.